VereQuest

VereQuest

Background

Custom web application development
verequest.com
2010 – 2017

You know when you call your bank and the computer voice says this call may be recorded for quality and training purposes”?

VereQuest is the company that listens to those calls and grades the customer support agents. They’ve reviewed over half a million customer interactions for major organizations in North America.

The challenge

The in-house, web-based application at the heart of VereQuest’s business had been managed by several different programmers over nearly a decade and was now ready for a rigorous and substantial upgrade.

Additionally, new clients were driving new requirements for the software in the areas of customization and reporting that had to be met at the same time as the rebuild effort was taking place.

How we tackled it

The deadlines for correcting bugs and introducing new features did not allow time for the application to be re-written from the ground-up.

Custom Application Development

We took the novel approach of building the new system alongside the old system and incrementally took over individual parts of the application with new code as it became available.

This allowed both the new and old system to operate in unison as the upgr

New flexible reporting options

We also built a new reporting interface that incorporated a wider range of data including the ability to visualize and drill down to specific pieces of data that were previously unavailable.

This has allowed VereQuest’s clients to garner valuable insight into precisely which parts of their customer service programs were working (or not).

The end result is a complete reporting system that shows an accurate depiction of a customer’s journey throughout an organization, highlighting key interactions and any issues that may impact negatively on future sales or increase customer loyalty.

Report 1 1
Report 2
Sharon
Sharon Oatway President & Founder, VereQuest

Fast, smart, and reasonable are the
three best ways to describe Simplicate.

We had worked with several web development companies before we were referred to Simplicate. What a relief! We completely revamped our internal application for significantly less than other estimates and our clients were wowed by the results.

We enthusiastically recommend Simplicate to our colleagues and clients.



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